OVERVIEW OF ATHENA:

ATHENA Consulting is an award-winning staffing firm serving state and local governments. Our mission is to make lives better! We make our Clients’ Lives Easier by engaging and supporting our clients and partnering with them to be the most knowledgeable staffing partner. We make our Employees’ Lives Better by identifying and cultivating their talents and matching these talents with our customers’ needs. ATHENA places a high value on customer service, accountability and getting the job done.

POSITION SUMMARY:

We are currently recruiting for a Bilingual Compliance Buy Investigator. This is an in-person community shopper, conducting buys that may or may not meet the federal standards. This full-time position pays $­­­­25.56/hr, and is located in Providence, RI.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Conducts WIC purchases at assigned WIC merchants, collects information, prepares reports, and informs the RIDOH of all transactions, experiences, and activities related to working as a ‘Secret Shopper’ or ‘Compliance Buyer’.


• May require using technical tools or a recording mechanism to gather information for compliance investigation as determined by RIDOH.


• May be required to testify in front of a hearing officer and/or judge as a result of a compliance buy


• Conducts undercover phone calls to local WIC agencies to ensure good customer service; timely appointments, prompt return of messages etc. and writes reports accordingly


• Perform undercover work and prepare reports after a visit to the local vendor (stores).


• Detailed reporting is necessary as the investigation may lead to a hearing.


• Perform other duties as assigned

Required Skills/Abilities:

• Excellent interpersonal and communications skills, both written and verbal


• Ability to work both independently and in collaboration with a team


• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams, etc.) is required


• Fluency (speaking, reading, and writing) in English and Spanish required


• Organizational skills to include managing multiple activities; ability to prioritize projects of varying complexities; ability to meet required timelines


• Must have suitable space to work remotely if needed


• Bilingual (Spanish, Portuguese, French etc.) who have worked in a (Women Infants & Children's WIC clinic) or participated in the program


• Ability to multitask and be flexible


• Highly motivated

Education and Experience:

Physical Requirements:

Successful ATHENA employees will display the following characteristics:

• You strive to be the best in your field currently and in the future.


• You like to make your employer look good.


• You find solutions, where others only see problems.


• You are proactive, you make and meet commitments, and you perform your duties exceedingly well.


• You are aware of the employer’s needs at all times and are well-versed in what you personally and ATHENA can offer them as a whole.


• You have the ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission.

The benefits of working for ATHENA include:

· Support from a team of professionals committed to making your life better.

· Medical, dental and vision insurance available for full- time employment  

· Health Savings Account

· Pet insurance.

· 401k with a generous employer match.

· ATHENA paid Life and Accidental Death & Dismemberment Insurance for employee.

· Additional Voluntary Life and Accidental Death & Dismemberment Insurance for employee, spouses, and children.

· Short and Long Term Disability.

· Employee Assistance Program (EAP).

· Easy to use employee self-serve HR portal.

· Sick leave varies by state – be sure to inquire with your Recruiter.

The statements in this Job Posting are intended to describe the general nature and minimum level of work required.  The content should not be construed as a complete list of all duties, responsibilities, and skills required to meet the criteria for this position.  Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Application for employment is not intended to and does not create a contract or offer of employment and if hired, employment with the company is on an at-will basis and could be terminated at the will of either party.

ATHENA Consulting LLC does not discriminate in hiring based on federally protected classifications to include but not limited to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status or other characteristics protected by law.  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

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