Bilingual Human Service Specialist III

OVERVIEW OF ATHENA:

ATHENA Consulting is an award-winning staffing firm serving state and local governments. Our mission is to make lives better! We make our Clients’ Lives Easier by engaging and supporting our clients and partnering with them to be the most knowledgeable staffing partner. We make our Employees’ Lives Better by identifying and cultivating their talents and matching these talents with our customers’ needs. ATHENA places a high value on customer service, accountability and getting the job done.

Employees assigned to this position are subject to Union membership, fees, and dues in accordance with the collective bargaining agreement, and employment with ATHENA may be conditioned upon participation in client’s Union.

POSITION SUMMARY:

We are currently recruiting a Bilingual Human Service Specialist III position. This full- time, position pays $24 an hour and is in Rockville, MD. We are looking for French, Creole, or Amharic speakers.

This position coordinates with staff at CAA for newly arrived individuals, providing intake/case management services to newly arrived persons stationed at the Respite Center and other locations suggested by CAA Navigation Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Connects newly arrived individuals/families to services administered by DHHS or the extended Lighthouse network.


• Facilitates educational information sessions to assist with the immigrant community.


•  Participates and supports community events; increases awareness via outreach activities of the Lighthouse Initiative.


• Supports other navigation and administrative tasks as needed and required by CAA's Navigation Manager. 


• Respond to requests for assistance (via walk-in visits, and/or telephone calls and recorded messages)


• Provide interpretation for people with limited English proficiency, and explanations of services for people


• Initiate triage/screening process using the HHS’ eICM system to determine and assist the client


• Provide information and referrals, in partnership with TESS employees, contractors, CAA and HHS service area


• .Provide support for people in applying with online systems, guiding them to complete forms


• Answering or making phone calls to assure that they are connected with services, with a warm hand-off to referral


• Additional duties as assigned.

Required Skills/Abilities:

• Bilingual in French, Creole, or Amharic


• Excellent organizational skills and attention to detail.

·       Ability to work independently; must be self-motivated.

·       Excellent verbal, written, and listening communication skills.

·       Ability to understand and adhere to the duties, methods, and procedures required by the position.

Education and Experience:

• High School diploma, required.


• Bachelor’s Degree in related field, required.


• Experience working with low- income population


• Outgoing and motivated people are encouraged to apply

Physical Requirements:

·       Prolonged periods of sitting at a desk and working on a computer.

·       Standard hours of work Monday through Friday, 8:00 am – 4:30 pm, however evening and weekend hours may be required. 

Successful ATHENA employees will display the following characteristics:

• You strive to be the best in your field currently and in the future.


• You like to make your employer look good.


• You find solutions, where others only see problems.


• You are proactive, you make and meet commitments, and you perform your duties exceedingly well.


• You are aware of the employer’s needs at all times and are well-versed in what you personally and ATHENA can offer them as a whole.


• You have the ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission.

The benefits of working for ATHENA include:

·        Support from a team of professionals committed to making your life better.  

·        Medical, dental and vision insurance.  

·        Health Savings Account  

·        Pet insurance.  

·        401k with a generous employer match.  

·        ATHENA paid Life and Accidental Death & Dismemberment Insurance for employee.  

·        Additional Voluntary Life and Accidental Death & Dismemberment Insurance for employee, spouses, and children.  

·        Short- and Long-Term Disability.  

·        Employee Assistance Program (EAP).  

·        Easy to use employee self-serve HR portal.  

·        Sick leave varies– be sure to inquire with your Recruiter. 

The statements in this Job Posting are intended to describe the general nature and minimum level of work required.  The content should not be construed as a complete list of all duties, responsibilities, and skills required to meet the criteria for this position.  Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Application for employment is not intended to and does not create a contract or offer of employment and if hired, employment with the company is on an at-will basis and could be terminated at the will of either party.

ATHENA Consulting LLC does not discriminate in hiring based on federally protected classifications to include but not limited to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status or other characteristics protected by law.  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

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