ATHENA Consulting is an award-winning staffing firm serving state and local governments. Our mission is to make lives better! We make our Clients’ Lives Easier by engaging and supporting our clients and partnering with them to be the most knowledgeable staffing partner. We make our Employees’ Lives Better by identifying and cultivating their talents and matching these talents with our customers’ needs. ATHENA places a high value on customer service, accountability and getting the job done.

POSITION SUMMARY:

We are currently recruiting a Bilingual Offices Services Clerk. This full-time position pays $20.00 an hour and is in Rockville, MD. Onsite, Monday through Friday, standard business hours.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide phone and visitor reception for a dental clinic; Register, schedule and confirm patient appointments; Greet patients and assist with insurance issues/inquiries; queries callers to ascertain nature of calls and refers to appropriate staff or responds to callers' needs on own; maintains dental clinic calendars
• Maintain electronic dental records and prepares reports on such records
• Receive and process information on the dental clinic from various sources and compile such data for financial, statistical, operational, and other reports.
• Produce typed or word-processed documents from rough draft, verbal instructions or taped material, utilizing extended features of word processing software needed for documents.
• Maintain files including following established retrieval control, expansion, retention, and archival procedures.
• Develop and/or modify forms, methods and procedures for more efficient processing of recurring office tasks; maintains office supplies and recommends on use and procurement of office supplies and equipment; and requests maintenance and phone services.
• Prepare individual care plans, incorporating input from the client and service providers for restoration room participants.
• Process administrative transactions including fee collections.
• Produce typed or word-processed documents from rough draft, verbal instructions or taped material, utilizing extended features of word processing software needed for documents.
• Maintains office supplies and recommends on use and procurement of office supplies and equipment; and requests maintenance and phone services
• Process administrative transactions including fee collections.
• Collect charges from self-pay patients upon completion of visit, Ability to process office forms, payments, perform arithmetic computations accurately and quickly
• Ability to meet time sensitive deadlines and/or demands.
• Ability to operate electronic health records software or to acquire such knowledge rapidly
• Attend training and administrative meetings

• Strong customer service and clerical skills with the ability to multitask and communicate effectively.
• Bilingual in English and Spanish preferred
• Knowledge of and ability to apply fundamentals of business:
o English, spelling, grammar, punctuation, arithmetic and standard office practices and procedures
o Communicate effectively in English, both orally and in writing
• Basic skill in operating word processing, microcomputer, and other office automation equipment and applicable software applications.
• Prior experience working front desk in a dental setting.

Education and Experience:

• Graduation from high school or High School Certificate of completion recognized in the State of Maryland.
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Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Standard hours of work Monday through Friday, 8:30 am – 5:00 pm, however evening and weekend hours will be required.
• Travel will be required.
Successful ATHENA employees will display the following characteristics:
• You strive to be the best in your field currently and in the future.
• You like to make your employer look good.
• You find solutions, where others only see problems.
• You are proactive, you make and meet commitments, and you perform your duties exceedingly well.
• You are aware of the employer’s needs at all times and are well-versed in what you personally and ATHENA can offer them as a whole.
• You have the ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission.

The benefits of working for ATHENA include:
· Support from a team of professionals committed to making your life better.
· Medical, dental and vision insurance.
· Health Savings Account
· Pet insurance.
· 401k with a generous employer match.
· ATHENA paid Life and Accidental Death & Dismemberment Insurance for employee.
· Additional Voluntary Life and AD&D Insurance for employee, spouses, and children.
· Short- and Long-Term Disability.
· Employee Assistance Program (EAP).
· Easy to use employee self-serve HR portal.
· Paid time off varies by assignment – be sure to inquire with your Recruiter.
· Holiday pay varies by assignment – be sure to inquire with your Recruiter.
· Sick leave varies– be sure to inquire with your Recruiter.

The statements in this Job Posting are intended to describe the general nature and minimum level of work required. The content should not be construed as a complete list of all duties, responsibilities, and skills required to meet the criteria for this position. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Application for employment is not intended to and does not create a contract or offer of employment and if hired, employment with the company is on an at-will basis and could be terminated at the will of either party.
ATHENA Consulting LLC does not discriminate in hiring based on federally protected classifications to include but not limited to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status or other characteristics protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.