ESSENTIAL DUTIES AND RESPONSIBILITIES

May include the following.  Other duties and responsibilities may be assigned.

• Supervise all full and/or part-time box office personnel.

• Train staff on ticketing system and other aspects of ticket operations.

• Assist in the supervision, training, and motivation of employees.

• Prepare payroll time records for box office personnel.

• Prepare work schedule for part-time employees.

• Assist in communications with promoter(s), Director of Finance and Director of Marketing to obtain updated event schedules and provide ticket sales information.

• Set-up ticketing and coordinate sales for events in the Main Hall and Vault

• Coordinate the house sale for all ticketed events while supervising tickets sellers.

• Directly responsible for vault funds, cash advances, promoter advances, and denominations needed for ticket sales.

• Coordinate ticketing and settlement in absence of the Box Office Manager.

• Work extended and/or irregular hours including nights, weekends, and holidays, as needed.

SKILLS REQUIRED

Position requires ability to:

• Recognize and solve related problems efficiently and rapidly while handling a large volume of tickets and cash.

• Operate computerized ticketing system (Ticketmaster: Archtics, TM1 and Host) and a personal computer using Windows and Microsoft Office software.

• Work in a fast-paced environment and handle heavy workload that can present stressful situations.

• Handle multiple tasks simultaneously.

• Follow oral and written instructions and communicate effectively with others in both oral and written form.

• Organize and prioritize work to meet deadlines. 

• Work effectively under pressure and/or stringent schedule and produce accurate results.

• Work independently, exercising judgment and initiative.

• Maintain an effective working relationship with clients, employees, patrons, and others encountered in the course of employment.

• Remain flexible and adjust to situations as they occur.

EDUCATION AND/OR EXPERIENCE

Ticketmaster experience required.

High school diploma, G.E.D. or vocational training and a minimum of three (3) years experience in planning and supervising the sale of tickets for a variety of events in a large recreational, sports, entertainment, or other public assembly facility; or equivalent combinations of education and experience.