OVERVIEW OF ATHENA:

ATHENA Consulting is an award-winning staffing firm serving state and local governments. Our mission is to make lives better! We make our Clients’ Lives Easier by engaging and supporting our clients and partnering with them to be the most knowledgeable staffing partner. We make our Employees’ Lives Better by identifying and cultivating their talents and matching these talents with our customers’ needs. ATHENA places a high value on customer service, accountability and getting the job done.

POSITION SUMMARY:

We are looking for a Case Manager. This is a full-time position located in Baltimore, MD. The hourly rate is $20/hr. 

The responsibility of this role as a Case Manager may involve determining eligibility claims for services, reviewing and processing disability request and evaluating the progress of a client with respect to a specific service. The Case Manager is a committed individual with excellent customer service skills, problem solving abilities and the ability to work independently as well in a team setting. A case manager must be self-motivated, ethical, goal-oriented and able to thrive.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·       Schedule and maintain a schedule of case screenings and follow‐up with various entities involved in the Social Security disability application process

·       Complete face to face and phone interviews to obtain necessary information for Social Security Disability case screenings and applications

·       Review the project and Social Security Disability process and documents with customers, setting expectations and encouraging ongoing communication

·       Review all provided documentation and screening details and provide accurate assessment of the customer’s eligibility for Social Security Disability Benefits

·       Obtain signatures on all necessary authorization and acknowledgement forms

·       Obtains thorough list of all treating sources to obtain any medical documentation not yet provided

·       Encourage customers participation in the active retrieval of all medical documentation from treating sources

·       Coordinate with customer, medical treatment sources, and the Social Security Administration’s Disability Determination Services to obtain and provide all applicable medical documentation

·       Enter all pertinent information into Project’s proprietary application including data entry and scanning/sorting of all case documents

·       Review all medical records received from treating sources to ensure accuracy of patients’ information

·       Perform timely and regular follow up with Social Security Administration and Disability Determination Services analysts to confirm receipt of all pertinent case documents and medical records

·       In the event of denial by Social Security, contact claimants and obtain additional customer information to support the determination as to whether the case has sufficient merit for appeal

·       File all paperwork with Social Security in a timely manner that adheres to project’s contractual requirements, Social Security guidelines, and considers customer’s need for expeditious support

·       Recognize operational improvements and suggest and coordinate process changes with Supervisor

·       Support other staff with caseload as time allows

·       Recognize and discusses everyday workflow challenges, changes or extraordinary circumstances that have occurred with Supervisor

·       Maintain a clean, orderly workspace in compliance with all privacy regulations

·       Communicate via in‐person meetings, telephone conversations, and email with all project stakeholders in a compassionate and professional manner

·       Participate in developing department goals, objectives, and systems.

·       Participate in staff meetings and attend other meetings and seminars as assigned.

·       Recommend new approaches, polices, and procedures, to continually improve efficiency of the department and services performed.

·       Efficiently performs duties as assigned and works as a team within division and company.

·       Perform other related duties as assigned.

Required Skills/Abilities:

·       Experience with Social Security Administration disability or similar human services experience preferred

·       Ability to perform comfortably in a fast‐paced, deadline‐oriented work environment

·       Ability to manage, maintain and prioritize caseload

·       Critical thinking and problem-solving skills

·       Excellent written and verbal communication and interpersonal skills

·       Strong computer skills including Windows and Microsoft Office

·       Ability to self‐start, take ownership of processes and motivate others to do same

·       Ability to work as a team member, as well as independently

·       Must be able to remain in a stationary position for an extended period

·       Excellent verbal, written, and listening communication skills within the English language.

·       Proven, high quality customer service (internal and external customers).

·       Ability to work collaboratively.

·       Solid ability to analyze situations carefully and adopt appropriate courses of action.

·       Ability to understand and adhere to the duties, methods, and procedures required by the position.

·       Excellent organizational skills and attention to detail.

·       Ability to prioritize tasks.

·       Ability to effectively communicate to large and small group audiences.

·       Proficient with Microsoft Office Suite or related software.

Education and Experience:

·       High school diploma and/or GED required; Associate's/Bachelor’s Degree preferred

·       3+ years of similar work experience in Case Management and/or Customer Service required.

Physical Requirements:

·       Prolonged periods of sitting at a desk and working on a computer.

·       Must be able to lift and move up to 25 pounds at times. 

·       Standard hours of work Monday through Friday, 8:00 am – 5:00 pm, however evening and weekend hours may be required. 

·       Travel may be required up to 10% of the time. 

Successful ATHENA employees will display the following characteristics:

• You strive to be the best in your field currently and in the future.


• You like to make your employer look good.


• You find solutions, where others only see problems.


• You are proactive, you make and meet commitments, and you perform your duties exceedingly well.


• You are aware of the employer’s needs at all times and are well-versed in what you personally and ATHENA can offer them as a whole.


• You have the ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission.

The benefits of working for ATHENA include:

· Support from a team of professionals committed to making your life better.

· Medical, dental and vision insurance.

· Medical and dependent flexible spending account.

· Pet insurance.

· Mass transportation benefit for the Maryland and Washington, D.C. area.

· 401k with a generous employer match.

· Easy to use employee self-serve HR portal.

The statements in this Job Posting are intended to describe the general nature and minimum level of work required.  The content should not be construed as a complete list of all duties, responsibilities, and skills required to meet the criteria for this position.  Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Application for employment is not intended to and does not create a contract or offer of employment and if hired, employment with the company is on an at-will basis and could be terminated at the will of either party.

ATHENA Consulting LLC does not discriminate in hiring based on federally protected classifications to include but not limited to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status or other characteristics protected by law.  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.