ATHENA Consulting is an award-winning staffing firm serving state and local governments. Our mission is to make lives better! We make our Clients’ Lives Easier by engaging and supporting them and partnering with them to be the most knowledgeable staffing partner. We make our Employees’ Lives Better by identifying and cultivating their talents and matching these talents with our customers’ needs. ATHENA places a high value on customer service, accountability, and getting the job done.

POSITION SUMMARY:
We are currently recruiting for a Child Support Case Manager. The Child Support Case Manager is responsible for analyzing child support services cases and taking action based on State guidelines, processes, and procedures, as well as completing additional related duties as assigned. This full-time position pays $16.13 per hour and is located in Baltimore, MD. This position is eligible for a $500 sign-on bonus IF the employee completes the 30-day classroom training. 

The schedule is 40 hours scheduled within Mon 8:00 AM – 5:00 PM; Tue-Fri 8:00 AM – 7:00 PM; 1st/3rd Sat. 9:00 AM – 12:00 PM

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Reasonable accommodations may enable individuals with disabilities to perform essential functions.

• Managing each assigned case by applying consistent processes and procedures.


• Analyze case information and take next steps pursuant to State policies and procedures


• Conduct interviews/collect DNA samples/negotiate consents/refer to community services


• Prepare legal documents and correspondence related to a case


• Work KAECSES prompts to keep case information current and support automated case actions


• Perform annual reviews on assigned cases


• Perform initial locate activities


• Providing timely responses and accurate information to our customers


• Receive, evaluate, and resolve customer problems and complaints


• Update state system with appropriate new information and records detail of customer contacts


• Take all actions available to resolve customer concerns


• Show empathy and compassion while working with the customers


• Participate in developing department goals, objectives, and systems.


• Participate in staff meetings and attend other meetings and seminars as assigned.


• Recommend new approaches, policies, and procedures, to continually improve the efficiency of the department and services performed.


• Efficiently performs duties as assigned and works as a team within the division and company.


• Perform other related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

• Excellent verbal, written and listening communication skills within the English language.


• Proven, high-quality customer service (internal and external customers).


• Ability to work collaboratively.


• Solid ability to analyze situations carefully and adopt appropriate courses of action.


• Ability to understand and adhere to the duties, methods, and procedures required by the position.


• Excellent organizational skills and attention to detail.


• Ability to prioritize tasks.


• Ability to effectively communicate to large and small group audiences.


• Proficient with Microsoft Office Suite or related software.

EDUCATION AND EXPERIENCE:

• Associate’s degree preferred


• At least three years of fiscal experience


• Education can be substituted for years of experience


• Experience in child support service preferred

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer.


• Must be able to lift and move up to 25 – 50 pounds at times.


• Standard hours of work are Monday through Friday, 8:00 am – 5:00 pm, however, evening and weekend hours may be required.


• Travel may be required up to 10% of the time.

Successful ATHENA employees will display the following characteristics:

• You strive to be the best in your field currently and in the future.


• You like to make your employer look good.


• You find solutions, where others only see problems.


• You are proactive, you make and meet commitments, and you perform your duties exceedingly well.


• You are aware of the employer’s needs at all times and are well-versed in what you personally and ATHENA can offer them as a whole.


• You have the ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission.

The benefits of working for ATHENA include:

• Support from a team of professionals committed to making your life better.


• Medical, dental, and vision insurance.


• Medical and dependent flexible spending account.


• Pet insurance.


• Mass transportation benefits for the Maryland and Washington, D.C. area.


• 401k with a generous employer match.


• Easy to use employee self-serve HR portal.


• Paid time off varies by contract – be sure to inquire with your Recruiter.


• Holiday pay varies by contract – be sure to inquire with your Recruiter.

The statements in this Job Posting are intended to describe the general nature and minimum level of work required. The content should not be construed as a complete list of all duties, responsibilities, and skills required to meet the criteria for this position. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Application for employment is not intended to and does not create a contract or offer of employment and if hired, employment with the company is on an at-will basis and could be terminated at the will of either party.

ATHENA Consulting LLC does not discriminate in hiring based on federally protected classifications including but not limited to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status or other characteristics protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities