OVERVIEW OF ATHENA:

www.athenaconsultingllc.com

ATHENA Consulting is an award-winning staffing firm serving state and local governments. Our mission is to make lives better! We make our Clients’ Lives Easier by engaging and supporting our clients and partnering with them to be the most knowledgeable staffing partner. We make our Employees’ Lives Better by identifying and cultivating their talents and matching these talents with our customers’ needs. ATHENA places a high value on customer service, accountability and getting the job done.

POSITION SUMMARY:

We are currently recruiting for a Call Center Representative in the City of Miami area. The Call Center Representative is responsible for providing exceptional service to customers by addressing inquiries, resolving complaints, and offering product or service information. This Full-time position has an expected duration of 3 months and pays $21.09 per hour. The location of this role is in the City of Miami Beach.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

·    Respond to customer questions via phone, email, live chat, or social media platforms.

·    Address and resolve customer complaints or issues in a timely and professional manner.

·    Assist customers with placing orders, making changes to orders, or confirming details.

·    Provide information about products, services, pricing, and promotions.

·    Accurately record and update customer information in databases or CRM systems.

·    Proactively follow up with customers to ensure satisfaction or to resolve ongoing issues.

·    Log details of customer interactions and resolutions for future reference.

·    Work closely with sales, technical support, or logistics teams to resolve complex issues.

·    Share customer feedback with management to help improve products, services, or customer processes.

·    Continuously learn about new products, features, and policies to assist customers effectively.

Required Skills/Abilities:

·       Excellent verbal, written, and listening communication skills within the English language.

·       Proven, high quality customer service (internal and external customers).

·       Ability to work collaboratively.

·       Solid ability to analyze situations carefully and adopt appropriate courses of action.

·       Ability to understand and adhere to the duties, methods, and procedures required by the position.

·       Excellent organizational skills and attention to detail.

·       Ability to prioritize tasks.

·       Ability to effectively communicate to large and small group audiences.

·       Proficient with Microsoft Office Suite or related software.

Education and Experience:

·       High school diploma or equivalent, preferred.

·       Two years or more in a Call Center or related position.

Physical Requirements:

·       The work of this classification includes the performance of physical activities such as walking, standing, and bending and the operation of dental equipment and instruments.

·       Prolonged periods of sitting at a desk and working on a computer.

·       Must be able to lift and move up to 10 pounds at times. 

Successful ATHENA employees will display the following characteristics:

• You strive to be the best in your field currently and in the future.


• You like to make your employer look good.


• You find solutions, where others only see problems.


• You are proactive, you make and meet commitments, and you perform your duties exceedingly well.


• You are aware of the employer’s needs at all times and are well-versed in what you personally and ATHENA can offer them as a whole.


• You have the ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission.

The benefits of working for ATHENA include:

· Support from a team of professionals committed to making your life better.

· Medical, dental and vision insurance.

· Health Savings Account

· Pet insurance.

· 401k with a generous employer match.

· ATHENA paid Life and Accidental Death & Dismemberment Insurance for employee.

· Additional Voluntary Life and Accidental Death & Dismemberment Insurance for employee, spouses, and children.

· Short and Long Term Disability.

· Employee Assistance Program (EAP).

· Easy to use employee self-serve HR portal.

· Paid time off varies by contract – be sure to inquire with your Recruiter.

· Holiday pay varies by contract – be sure to inquire with your Recruiter.

· Sick leave varies by state – be sure to inquire with your Recruiter.

The statements in this Job Posting are intended to describe the general nature and minimum level of work required.  The content should not be construed as a complete list of all duties, responsibilities, and skills required to meet the criteria for this position.  Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Application for employment is not intended to and does not create a contract or offer of employment and if hired, employment with the company is on an at-will basis and could be terminated at the will of either party.

ATHENA Consulting LLC does not discriminate in hiring based on federally protected classifications to include but not limited to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status or other characteristics protected by law.  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.