OVERVIEW OF ATHENA:

ATHENA Consulting is an award-winning staffing firm serving state and local governments. Our mission is to make lives better! We make our Clients’ Lives Easier by engaging and supporting our clients and partnering with them to be the most knowledgeable staffing partner. We make our Employees’ Lives Better by identifying and cultivating their talents and matching these talents with our customers’ needs. ATHENA places a high value on customer service, accountability and getting the job done.

POSITION SUMMARY:

We are currently recruiting for a Customer Service Representative. This full-time position pays $­­­­17/hr, and is located in Phoenix, AZ.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer incoming calls from the public.


• Answer general questions regarding the claim process and directs callers to the appropriate agency/division and/or claim form, as appropriate.


• Answering inbound calls and directing them to the proper agency.


• Help with outbound notices such as printing, folding, and placing the notice inside of an envelope.


• Provide a high level of customer service in all interactions, maintaining professionalism and confidentiality.


• Perform other duties as assigned.

Required Skills/Abilities:

• Ability to interpret and translate verbal Spanish communication is helpful but not required.


• Excellent verbal, written, and listening communication skills.


• Proven, high quality customer service.


• Strong typing and writing skills.


• Excellent computer skills.


• Ability to respond appropriately to changing situations.


• Ability to multitask and be flexible.


• Highly motivated.

Education and Experience:

Physical Requirements:

Successful ATHENA employees will display the following characteristics:

• You strive to be the best in your field currently and in the future.


• You like to make your employer look good.


• You find solutions, where others only see problems.


• You are proactive, you make and meet commitments, and you perform your duties exceedingly well.


• You are aware of the employer’s needs at all times and are well-versed in what you personally and ATHENA can offer them as a whole.


• You have the ability to work with diverse, integrated, deliverable-driven teams toaccomplish the larger mission.

The benefits of working for ATHENA include:

· Support from a team of professionals committed to making your life better.

· Medical, dental and vision insurance available for full- time employment  

· Health Savings Account

· Pet insurance.

· 401k with a generous employer match.

· ATHENA paid Life and Accidental Death & Dismemberment Insurance for employee.

· Additional Voluntary Life and Accidental Death & Dismemberment Insurance for employee, spouses, and children.

· Short and Long Term Disability.

· Employee Assistance Program (EAP).

· Easy to use employee self-serve HR portal.

· Sick leave varies by state – be sure to inquire with your Recruiter.

The statements in this Job Posting are intended to describe the general nature and minimum level of work required.  The content should not be construed as a complete list of all duties, responsibilities, and skills required to meet the criteria for this position.  Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Application for employment is not intended to and does not create a contract or offer of employment and if hired, employment with the company is on an at-will basis and could be terminated at the will of either party.

ATHENA Consulting LLC does not discriminate in hiring based on federally protected classifications to include but not limited to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status or other characteristics protected by law.  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

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