Embrace, advocate and carry out the mission and vision of the Mayor’s Office of Homeless Services   

(MOHS) which is to make homelessness rare, brief, and nonrecurring in Baltimore City.   

Assists with diversion training and support of library employees during orientation and through ongoing efforts for cross-training and collaboration.  

Builds a strong working relationship with library staff, other non-profits and businesses that can aid with resources for individuals experiencing or at risk of homelessness in Baltimore City.  

Works with clients to develop and implement a housing / rehousing plan that includes an assessment of needs, resource planning and connection to available resources and services; moving toward self-sufficiency and permanent housing.  

Documents interactions and activities in the Homelessness Management Information System (HMIS).  

Determines program eligibility through the Coordinated Access process.  

Understands and follows program specific policies and regulations.  

Provides short term Care coordination.  

Collaborates with housing entities and other related programs in the city, other City agencies, organizations, including housing identification specialist, landlords, shelters, and other housing advocates.  

Attend area housing related task forces/committees, meetings, and events.  

Serve as a backup navigator as needed.  

Other duties as assigned by Program manager. 

Strong organizational skills.  

Knowledge and experience of federal and state homeless and housing programs; engaging, collaborative, facilitative in nature; and able to work well with various individuals and agency staff in all positions and the community.  

Knowledgeable about Housing first, area housing barriers and financial education.   

Ability to exercise judgment and discretion in applying and interpreting departmental and program policies, laws, rules, regulations and procedures; ability to develop and install program procedures; ability to develop and install program procedures; ability to develop and implement policies and procedures to ensure program compliance.  

Ability to identify and relate to the barriers that prevent low-income persons from becoming self-sufficient and obtaining permanent housing.  

Ability to communicate effectively, both orally and in writing; ability to present recommendations clearly and concisely; excellent communication, writing, presentation, and computer literacy skills required; an active listener and supportive team builder with strong interpersonal and communication skills.  

Ability to work well in a team setting as well as independently, with very minimal supervision.  

Ability to establish and maintain effective working relationships with City officials, State and Federal officials, department managers, staff, community partners, regulatory agencies, business groups, residents, Boards, and related public groups.  

Ability to prioritize multiple tasks.  

Ability to develop and promote a culture of quality customer service.  

Ability to maintain confidentiality of sensitive information.  

Attention to detail is a must.  

Competent working with Microsoft Office® and communication via e-mail and other social media platforms.  

Oral and written fluency in English and Spanish preferred.  

Flexibility to work off-schedule hours, especially evening hours, is a plus. 

Bachelor’s Degree with one year of experience in social service setting preferred or a combination of three (3) years’ experience and/or education.   

Prolonged periods of sitting at a desk and working on a computer.  

Must be able to lift and move up to 25 – 50 pounds at times.   

Standard hours of work Monday through Friday, 8:00 am – 5:00 pm, however evening and weekend hours may be required  

Travel may be required up to 10% of the time 

You strive to be the best in your field currently and in the future. 

You like to make your employer look good. 

You find solutions, where others only see problems. 

You are proactive, you make and meet commitments, and you perform your duties exceedingly well. 

You are aware of the employer’s needs at all times and are well-versed in what you personally and ATHENA can offer them as a whole. 

You have the ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission.