ESSENTIAL DUTIES AND RESPONSIBILITIES:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·       Embrace, advocate and carry out the mission and vision of the Mayor’s Office of Homeless Services 

·       (MOHS) which is to make homelessness rare, brief, and nonrecurring in Baltimore City. 

·       Assists with diversion training and support of library employees during orientation and through ongoing efforts for cross-training and collaboration.

·       Builds a strong working relationship with library staff, other non-profits and businesses that can aid with resources for individuals experiencing or at risk of homelessness in Baltimore City.

·       Works with clients to develop and implement a housing / rehousing plan that includes an assessment of needs, resource planning and connection to available resources and services; moving toward self-sufficiency and permanent housing.

·       Documents interactions and activities in the Homelessness Management Information System (HMIS).

·       Determines program eligibility through the Coordinated Access process.

·       Understands and follows program specific policies and regulations.

·       Provides short term Care coordination.

·       Collaborates with housing entities and other related programs in the city, other City agencies, organizations, including housing identification specialist, landlords, shelters, and other housing advocates.

·       Attend area housing related task forces/committees, meetings, and events.

Work with Program Manager to develop program infrastructure documents.

·       Serve as a backup navigator as needed.

·       Other duties as assigned by Program manager.

Required Skills/Abilities:

·       Strong organizational skills.

·       Knowledge and experience of federal and state homeless and housing programs; engaging, collaborative, facilitative in nature; and able to work well with various individuals and agency staff in all positions and the community.

·       Knowledgeable about Housing first, area housing barriers and financial education. 

·       Ability to exercise judgment and discretion in applying and interpreting departmental and program policies, laws, rules, regulations and procedures; ability to develop and install program procedures; ability to develop and install program procedures; ability to develop and implement policies and procedures to ensure program compliance.

·       Ability to identify and relate to the barriers that prevent low-income persons from becoming self-sufficient and obtaining permanent housing.

·       Ability to communicate effectively, both orally and in writing; ability to present recommendations clearly and concisely; excellent communication, writing, presentation, and computer literacy skills required; an active listener and supportive team builder with strong interpersonal and communication skills.

·       Ability to work well in a team setting as well as independently, with very minimal supervision.

·       Ability to establish and maintain effective working relationships with City officials, State and Federal officials, department managers, staff, community partners, regulatory agencies, business groups, residents, Boards, and related public groups.

·       Ability to prioritize multiple tasks.

·       Ability to develop and promote a culture of quality customer service.

·       Ability to maintain confidentiality of sensitive information.

·       Attention to detail is a must.

·       Competent working with Microsoft Office® and communication via e-mail and other social media platforms.

·       Oral and written fluency in English and Spanish preferred.

·       Flexibility to work off-schedule hours, especially evening hours, is a plus.

Education and Experience:

·       Bachelor’s Degree with one year of experience in social service setting preferred or a combination of three (3) years’ experience and/or education.  

Physical Requirements:

·       Prolonged periods of sitting at a desk and working on a computer.

·       Must be able to lift and move up to 25 – 50 pounds at times. 

·       Standard hours of work Monday through Friday, 8:00 am – 5:00 pm, however evening and weekend hours may be required

·       Travel may be required up to 10% of the time

Successful ATHENA employees will display the following characteristics:

• You strive to be the best in your field currently and in the future.


• You like to make your employer look good.


• You find solutions, where others only see problems.


• You are proactive, you make and meet commitments, and you perform your duties exceedingly well.


• You are aware of the employer’s needs at all times and are well-versed in what you personally and ATHENA can offer them as a whole.


• You have the ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission.

The benefits of working for ATHENA include:

· Support from a team of professionals committed to making your life better.

· Medical, dental and vision insurance.

· Health Savings Account

· Pet insurance.

· 401k with a generous employer match.

· ATHENA paid Life and Accidental Death & Dismemberment Insurance for employee.

· Additional Voluntary Life and Accidental Death & Dismemberment Insurance for employee, spouses, and children.

· Short and Long Term Disability.

· Employee Assistance Program (EAP).

· Easy to use employee self-serve HR portal.

· Paid time off varies by contract – be sure to inquire with your Recruiter.

· Holiday pay varies by contract – be sure to inquire with your Recruiter.

· Sick leave varies by state – be sure to inquire with your Recruiter.

The statements in this Job Posting are intended to describe the general nature and minimum level of work required.  The content should not be construed as a complete list of all duties, responsibilities, and skills required to meet the criteria for this position.  Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Application for employment is not intended to and does not create a contract or offer of employment and if hired, employment with the company is on an at-will basis and could be terminated at the will of either party.

ATHENA Consulting LLC does not discriminate in hiring based on federally protected classifications to include but not limited to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status or other characteristics protected by law.  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.