OVERVIEW OF ATHENA:

ATHENA Consulting is an award-winning staffing firm serving state and local governments. Our mission is to make lives better! We make our Clients’ Lives Easier by engaging and supporting our clients and partnering with them to be the most knowledgeable staffing partner. We make our Employees’ Lives Better by identifying and cultivating their talents and matching these talents with our customers’ needs. ATHENA places a high value on customer service, accountability and getting the job done.

Job Title: Human Services Specialist III – SUNBucks Program
Location: 7300 Calhoun Place, Suite 600, Rockville, MD 20855
Schedule: Full-Time, 40 hours/week (Monday through Friday, Regular Business Hours)
Position Type: Hybrid
Bilingual Requirement: Spanish

Pay Rate: $24

POSITION SUMMARY:

We are seeking a dedicated and customer-focused Bilingual  Human Services Specialist III to assist clients with inquiries related to the SUNBucks program and other DHHS services. This full-time 40-hour-per-week position pays $24.00 per hour and is located in Rockville MD. In this role, you will provide exceptional customer service while ensuring the privacy and confidentiality of client information. This position is based at the OESS Command Center and offers a hybrid work environment.

Program Website and Mission Statement:

https://dhs.maryland.gov/sunbucks/

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Greet, screen, and assist clients who call or visit the OESS Command Center.


• Identify the needs that bring clients to the center and provide the appropriate assistance.


• Offer guidance and support to clients in completing applications for DHHS programs such as Food Stamps and TCA.


• Make referrals to Human Services Specialist III as needed for additional support.


• Maintain the confidentiality of customer information at all times.


• Provide excellent customer service and ensure a positive interaction with each client.


• Provide excellent customer service at every interaction.


• Maintain the privacy of customer information at all times.


• Serve clients in their native language by either interpretation or using the Limited English Proficiency language line as needed.


• Inform the customer of what they can expect next, time frames, next steps they need to take, and how and with whom to follow up.


• Document all client interactions in the eICM database.


• Participate in developing department goals, objectives, and systems.


• Participate in staff meetings and attend other meetings and seminars as assigned.


• Efficiently performs duties as assigned and works as a team within the division and company.


• Perform other related duties as assigned.

Required Skills/Abilities:

• Has knowledge of DHHS and community resources to address customer needs, resolve problems, and answer questions.


• Bilingual in Spanish is required.


• Strong communication skills, both verbal and written.


• Ability to handle sensitive and confidential information with professionalism.


• Prior experience in customer service or human services is a plus.


• Adheres to and practices HIPPA regulations.


• Uses technology including software and applications (CARES, email, Office 365, the NON-Database, MCG, Portal, MyDHR,etc) regularly.


• Effectively manages multiple priorities and tasks in a timely manner.


• Teamwork and a collaborative spirit to enhance the site and customer service.


• Demonstrates clarity and accuracy in verbal, written and listening communication skills.


• Dependability and reliability to report to work in a timely fashion to receive clients.


• Experience in interacting with and helping people from all backgrounds and situations.


• Prior customer service experience.


• Language proficiency-Ability to communicate in English and Spanish


• Proficient computer skills in Microsoft Office


• Willingness to learn and use new software and programs (such as CARES, eICM, MyDHR, etc.)


• Proven team player- ability to interact positively with coworkers daily in a professional and respectful manner.


• Excellent verbal, written and listening communication skills within the English language.


• Proven, high-quality customer service (internal and external customers).


• Ability to work collaboratively.


• Solid ability to analyze situations carefully and adopt appropriate courses of action.


• Ability to understand and adhere to the duties, methods, and procedures required by the position.


• Excellent organizational skills and attention to detail.


• Ability to prioritize tasks.


• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• A high school diploma or equivalent is required.


• Two years of experience in the Health and Human Services field.  


• Bilingual in Spanish is required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.


• Must be able to lift and move up to 25 pounds at times. 


• Standard hours of work are Monday through Friday, 8:30 am – 5:00 pm, however, evening and weekend hours may be required. 


• Travel may be required up to 10% of the time. 

Successful ATHENA employees will display the following characteristics:

• You strive to be the best in your field currently and in the future.


• You like to make your employer look good.


• You find solutions, where others only see problems.


• You are proactive, you make and meet commitments, and you perform your duties exceedingly well.


• You are aware of the employer’s needs at all times and are well-versed in what you personally and ATHENA can offer them as a whole.


• You have the ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission.

The benefits of working for ATHENA include:

• Support from a team of professionals committed to making your life better.


• Medical, dental, and vision insurance.


• Medical and dependent flexible spending account.


• Pet insurance.


• 401k with a generous employer match.


• Easy to use employee self-serve HR portal.


• Paid time off.


• Holiday pay. 

The statements in this Job Posting are intended to describe the general nature and minimum level of work required.  The content should not be construed as a complete list of all duties, responsibilities, and skills required to meet the criteria for this position.  Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Application for employment is not intended to and does not create a contract or offer of work and if hired, employment with the company is on an at-will basis and could be terminated at the will of either party.

ATHENA Consulting LLC does not discriminate in hiring based on federally protected classifications including but not limited to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status or other characteristics protected by law.  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.