• Listen & Understand: Actively engage with members to identify their needs and provide tailored solutions.


• Inform & Guide: Offer precise, up-to-date information on a variety of topics, including pensions, health insurance, disability, retirement, and more.


• Documentation: Enter detailed notes and update member records with each inquiry or request, ensuring seamless follow-up and resolution.


• In-Person Counseling: Provide one-on-one guidance to members on pension and health care concerns.


• Problem Resolution: Ensure all inquiries are resolved, following up with members when necessary.


• Escalation: Refer complex issues to senior team members or subject matter experts when appropriate.

• Knowledge of CTPF and reciprocal systems is a plus.


• Strong communication skills—both written and verbal.


• Active listening and problem-solving skills are essential.


• Technologically proficient with the ability to learn new systems quickly.

• Bachelor’s degree in communications or a related field (or equivalent work experience).


• 1-3 years of call center experience is preferred.

• Ability to lift and move up to 5 pounds occasionally.


• Comfortable sitting for extended periods, with some standing and repetitive tasks.

• A professional office setting, with phone calls, business machines (copiers, printers), and direct member interactions.

• A collaborative and inclusive work culture.


• Opportunity to work both onsite and virtually.


• Gain valuable experience in the retirement and pension industry.


• Excellent training and support to set you up for success.

• Multitaskers who can manage multiple inquiries with ease.


• Tech-savvy individuals who can learn and navigate various systems.


• Great communicators who enjoy talking with others and building relationships.


• Detail-oriented individuals who can retain and apply large amounts of information.


• Team players who aren’t afraid to ask questions and work together.

• Interview Window: In-person interviews will take place during the week of March 31st to April 3rd.


• Start Date: We aim to have the selected candidates begin on the same date a month from now.


• Application Review: The hiring team is reviewing resumes as they come in, so apply soon!

Successful ATHENA employees will display the following characteristics:

• You strive to be the best in your field currently and in the future.


• You like to make your employer look good.


• You find solutions, where others only see problems.


• You are proactive, you make and meet commitments, and you perform your duties exceedingly well.


• You are aware of the employer’s needs at all times and are well-versed in what you personally and ATHENA can offer them as a whole.


• You have the ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission.

The benefits of working for ATHENA include:

· Support from a team of professionals committed to making your life better.

· Medical, dental and vision insurance.

· Health Savings Account

· Pet insurance.

· 401k with a generous employer match.

· ATHENA paid Life and Accidental Death & Dismemberment Insurance for employee.

· Additional Voluntary Life and Accidental Death & Dismemberment Insurance for employee, spouses, and children.

· Short and Long Term Disability.

· Employee Assistance Program (EAP).

· Easy to use employee self-serve HR portal.

· Paid time off varies by contract – be sure to inquire with your Recruiter.

· Holiday pay varies by contract – be sure to inquire with your Recruiter.

· Sick leave varies by state – be sure to inquire with your Recruiter.

The statements in this Job Posting are intended to describe the general nature and minimum level of work required.  The content should not be construed as a complete list of all duties, responsibilities, and skills required to meet the criteria for this position.  Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Application for employment is not intended to and does not create a contract or offer of employment and if hired, employment with the company is on an at-will basis and could be terminated at the will of either party.

ATHENA Consulting LLC does not discriminate in hiring based on federally protected classifications to include but not limited to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status or other characteristics protected by law.  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.