OVERVIEW OF ATHENA:

ATHENA Consulting is an award-winning staffing firm serving state and local governments. Our mission is to make lives better! We make our Clients’ Lives Easier by engaging and supporting our clients and partnering with them to be the most knowledgeable staffing partner. We make our Employees’ Lives Better by identifying and cultivating their talents and matching these talents with our customers’ needs. ATHENA places a high value on customer service, accountability and getting the job done.

#ATHENAJOBS-Mid

Job Title: Operations Site Manager

Rate: $29.00

Location: New Castle County Hope Center, located at 365 Airport Road, New Castle, DE 19720

Schedule:

• Schedule: This position requires alternating shifts, including 1st and 2nd shifts, so candidates must be adaptable to varying schedules and willing to collaborate with team members across different shifts


• It’s a full-time position and may be required to be on call.


• 100% Onsite

What’s In It for You?

As the Operations Site Manager, you’ll have the opportunity to lead a dynamic team, drive impactful work, and develop your skills in leadership, problem-solving, and operations management. Here’s what you can expect:

• Leadership Growth: Lead and mentor a diverse team, enhancing your management and training skills.


• Impact: Make a direct impact on participant satisfaction and the success of daily operations.


• Variety & Challenge: Tackle new challenges every day with a mix of responsibilities, from staff management to financial oversight.


• Skill Development: Sharpen your decision-making, communication, and critical thinking abilities.


• Collaborative Environment: Work closely with team members and department heads to foster a positive and productive culture.


• Work-Life Balance: Enjoy alternating shifts, offering flexibility and a balance between work and personal life.


• Career Advancement: Opportunities for growth and leadership development within the organization.

This role offers a rewarding, flexible, and evolving opportunity for those looking to make a difference while advancing their career.

Benefits?

• Medical, Dental and Vision insurance with HSA and FSA options


• 401(k) with matching


• Life insurance


• Employee discount program


• Referral program


• Retirement plan


• Short and Long Term Disability


• Pet Insurance

POSITION SUMMARY:
We are seeking a dedicated and flexible Operations Site Manager to oversee the daily operations of the Hope Center, ensuring participant satisfaction, staff performance, and compliance with policies. This position requires a strong leader who can adapt to changing needs, manage staff, and handle a wide variety of operational and administrative tasks.

Key Responsibilities:

• Participant Satisfaction:


• Ensure a high level of satisfaction for all participants.


• Address participant concerns promptly.


• Train staff on service procedures and maintain office cleanliness.


• Staff Management:


• Hire, train, and supervise front office and operational staff.


• Conduct staff evaluations and provide ongoing development opportunities.


• Manage staff schedules, time-off requests, and payroll approvals.


• Lead staff meetings and provide guidance to improve performance.


• Operations Oversight:


• Assist in managing daily operations across various departments (housekeeping, front desk, grounds, maintenance).


• Coordinate with department heads to ensure smooth operations.


• Identify and address operational inefficiencies.


• Financial Management: (will be phased in as other duties are solidified)


• Assist with budgeting, tracking expenses, and revenue management.


• Support the Managing Director and Operations Director in meeting financial goals.


• Help explain budget variances and implement corrective actions as needed.


• Compliance:


• Ensure adherence to Hope Center policies, regulations, and standards.


• Enforce compliance among staff and participants.


• Additional Responsibilities:


• Oversee participant entry, verification, and admittance.


• Coordinate food and donation delivery, sorting, storage, and distribution.


• Manage participant intake, room inspections, and move-ins/outs.


• Administer Rent Readiness Program.


• Complete daily reports and maintain operational logs.


• Assist with emergency management and operations.


• Human Resources/Staff Support:


• Supervise Mentor/Case Monitor Supervisors and their teams.


• Participate in the hiring and termination process for staff.


• Attend management meetings and prepare reports for the Managing Director.

Job Requirements:

• Flexibility & Adaptability: The ideal candidate must be adaptable and comfortable handling various operational areas as the role evolves.


• Business Acumen & Maturity: Professionalism and the ability to separate personal emotions from work responsibilities are essential. Strong judgment and maturity are key.


• Self-Sufficiency: Ability to work independently and manage tasks with minimal supervision.


• Critical Thinking & Problem Solving: Must make informed decisions in high-pressure situations, particularly when dealing with complex issues.


• Excellent Communication: Strong communication skills are required to interact with staff and participants, particularly in sensitive situations.


• Leadership: Must lead by example, setting a positive tone and maintaining high work standards.


• Shift Flexibility: The position involves alternating 1st and 2nd shifts, requiring flexibility with scheduling.


• Handling Challenging Clientele: Ability to work with participants who may experience emotional distress, maintain professionalism, and de-escalate difficult situations.

Education and Experience:

• High school diploma or equivalent required.


• Bachelor’s degree in Business Administration, Management, or a related field preferred.

Interview Process:

• First round: Panel virtual interview


• Second round: In-person, onsite

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.


• Must be able to lift and move up to 25 pounds at times.


• Standard hours of work Monday through Friday, 8:30 am – 5:00 pm


• Travel may be required up to 10% of the time.

Successful ATHENA employees will display the following characteristics:

· You strive to be the best in your field currently and in the future.

· You like to make your employer look good.

· You find solutions, where others only see problems.

· You are proactive, you make and meet commitments, and you perform your duties exceedingly well.

· You are aware of the employer’s needs at all times and are well-versed in what you personally and ATHENA can offer them as a whole.

· You have the ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission.

The statements in this Job Posting are intended to describe the general nature and minimum level of work required. The content should not be construed as a complete list of all duties, responsibilities, and skills required to meet the criteria for this position. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Application for employment is not intended to and does not create a contract or offer of employment and if hired, employment with the company is on an at-will basis and could be terminated at the will of either party.

ATHENA Consulting LLC does not discriminate in hiring based on federally protected classifications to include but not limited to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status or other characteristics protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.