OVERVIEW OF ATHENA:

www.athenaconsultingllc.com

ATHENA Consulting is an award-winning staffing firm serving state and local governments. Our mission is to make lives better! We make our Clients’ Lives Easier by engaging and supporting our clients and partnering with them to be the most knowledgeable staffing partner. We make our Employees’ Lives Better by identifying and cultivating their talents and matching these talents with our customers’ needs. ATHENA places a high value on customer service, accountability and getting the job done.

POSITION SUMMARY:

We are currently recruiting for an Outreach Navigator.  The Outreach Navigator reports to the Operations Officer II (Homeless Outreach Manager) of the Outreach Team within MOHS.   

A Homeless Community Outreach Worker promotes programs and resources to street homeless individuals in the community and performs a variety of services to encourage street homeless individuals to participate in programs that enable them to obtain stable housing opportunities.  The work of this class involves no supervisory duties or responsibilities.

Incumbents receive close supervision from a superior.  Employees work a conventional work week that does not includes evening hours or weekend work.  Work mainly performed in neighborhoods where incumbents may be exposed to extremes of heat and cold.  Work requires minimum physical exertion. This full time position pays $30.83 per hour and is located in Baltimore, MD.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         Visits communities and canvasses neighborhoods.

·         Acquaints homeless individuals with and provides assistance encourage utilization of community services; explains and reinforces services resources available to persons needing special assistance, including social, health or other programs that offer resources and provide services to the homeless.

·         Develops a relationship with homeless individuals through frequent visits to foster, supports and encourages participation in programs.

·         Processes applications or registration forms for services; may complete client demographic logs and other statistical information.

·         Actively work to navigate clients through housing system

·         Visits with homeless individuals on the street and confers about obstacles preventing participation in program and means of overcoming those obstacles.

·         Must drive a city vehicle; complete daily vehicle inspection report on vehicle; may clean vehicle; and may maintain all safety conditions in the vehicle.

·         Maintains computerized log of daily activities and completes simple reports and other forms.

·         Researches community resources that benefit homeless individuals and enhance services provided by community program.

·         Performs related work as required.

·         Participate in developing department goals, objectives, and systems.

·         Participate in staff meetings and attend other meetings and seminars as assigned.

·         Recommend new approaches, polices, and procedures, to continually improve efficiency of the department and services performed.

·         Efficiently performs duties as assigned and works as a team within division and company.

·         Perform other related duties as assigned.

Required Skills/Abilities:

·         Excellent verbal, written, and listening communication skills within the English language.

·         Proven, high quality customer service (internal and external customers).

·         Ability to work collaboratively.

·         Thorough knowledge of English usage.

·         Knowledge of available community resources.

·         Knowledge of community neighborhoods and areas populated by homeless individuals.

·         Thorough knowledge of reference and research methods and techniques used in collecting, compiling and organizing data.

·         Thorough knowledge of moderately complex analytical principles and techniques.

·         Demonstrated ability to prepare and present reports.

·         Demonstrated ability to collect, compile, edit, classify, and tabulate statistical and qualitative data.

·         Ability to establish and maintain a good working relationship with co-workers, clients and the general public.

·         Demonstrated ability to explain an agency’s purpose, programs, and operations.

·         Ability to maintain activity logs, prepare statistical reports and complete simple forms.

·         Demonstrated ability to prepare and present ideas and information clearly yet concisely.

·         Ability to communicate effectively; oral and written fluency in Spanish preferred.

·         Ability to understand and explain community resources and services that provide assistance to the homeless.

·         Ability to motivate others.

·         Ability to research community resources.

·         Skill in the safe operation of automobiles and other related vehicles.

·         Solid ability to analyze situations carefully and adopt appropriate courses of action.

·         Ability to understand and adhere to the duties, methods, and procedures required by the position.

·         Excellent organizational skills and attention to detail.

·         Ability to prioritize tasks.

·         Ability to effectively communicate to large and small group audiences.

·         Proficient with Microsoft Office Suite or related software.

Education and Experience:

·         An Associate’s degree and five years of experience performing complex analytical support for an operational, technical, or administrative function is required.

·         Equivalent combination of education and experience

·         This position requires a valid Maryland Class C Noncommercial driver’s license or an equivalent out-of-state driver’s license acceptable to the Office of Risk Management.   

Physical Requirements:

·         Prolonged periods of walking in all terrains.

·         Must be able to lift and move up to 25 – 50 pounds at times. 

·         Standard hours of work Monday through Friday, 8:30 am – 4:30 pm

·         Travel required within Baltimore City limits up to 90% of the time

Successful ATHENA employees will display the following characteristics:

• You strive to be the best in your field currently and in the future.


• You like to make your employer look good.


• You find solutions, where others only see problems.


• You are proactive, you make and meet commitments, and you perform your duties exceedingly well.


• You are aware of the employer’s needs at all times and are well-versed in what you personally and ATHENA can offer them as a whole.


• You have the ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission.

The benefits of working for ATHENA include:

· Support from a team of professionals committed to making your life better.

· Medical, dental and vision insurance.

· Health Savings Account

· Pet insurance.

· 401k with a generous employer match.

· ATHENA paid Life and Accidental Death & Dismemberment Insurance for employee.

· Additional Voluntary Life and Accidental Death & Dismemberment Insurance for employee, spouses, and children.

· Short and Long Term Disability.

· Employee Assistance Program (EAP).

· Easy to use employee self-serve HR portal.

· Paid time off varies by contract – be sure to inquire with your Recruiter.

· Holiday pay varies by contract – be sure to inquire with your Recruiter.

· Sick leave varies by state – be sure to inquire with your Recruiter.

The statements in this Job Posting are intended to describe the general nature and minimum level of work required.  The content should not be construed as a complete list of all duties, responsibilities, and skills required to meet the criteria for this position.  Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Application for employment is not intended to and does not create a contract or offer of employment and if hired, employment with the company is on an at-will basis and could be terminated at the will of either party.

ATHENA Consulting LLC does not discriminate in hiring based on federally protected classifications to include but not limited to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status or other characteristics protected by law.  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.