The Team Leader provides supervisory oversight for a team of case managers, specialists and/or administrative staff in a discreet or combined functional area, such as establishment, fiscal, or interstate case processing. This individual reports to the Program Manager.

Primary Responsibilities:

Supervise a team of case managers, specialists and administrative staff

Recruit, hire, and train replacement staff as needed

Review staff work for accuracy, quality, and completeness (quality assurance)

Analyze work and devise process improvements

Evaluate performance, provide feedback, coach, and mentor team members

Identify and address training needs and provide employee development opportunities

Participates in identifying issues, generating alternatives, and implementing solutions

Receive, evaluate, and resolve customer problems and complaints

Other related duties as assigned


Requirements
- Associate Degree or Paralegal Certification

- At least four years of experience as a child support case manager or similar relevant experience (paralegal, eligibility case manager, etc.).

- Two years of additional education may be substituted for equal amount of experience.

- Proven ability to manage, provide and direct work activities of self and others

- Knowledge of State child support policy and procedures and systems